Engaging
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Are your staff clear as to their Roles and Responsibilities?
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What is the ratio of Admin staff vs Customer staff?
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Have you had an up to date Skills/Training Audit completed?
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Is the training relevant to the Job Role?
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Are you maximising the abilities of all staff?
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Is everyone aware of the Companies Business Plan and Vision?
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Has everyone clearly agreed Objectives, Targets and Timelines?
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Have the staff bought in and ready to embrace a changing market?
Engaging with you and your staff to produce a Consultative and Empathic Staff Management Programme.
Supporting
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Are there management accounts available monthly?
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Are your Accounts up to date, accurate and on time?
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Are the historic financial trends obvious and acted upon for the future?
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How are your debts managed, are your payment terms realistic/suitable?
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Are your Bank Facilities what the business needs?
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Have you checked your Bank charges - Are they in accordance with your Facility Letter?
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Are your Financial Targets realistic?
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Have all cost reduction opportunities been investigated and acted upon?
Supporting your Business by producing an accurate and sustainable Financial Management Programme.
Delivering
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Do your customers visit your premises daily?
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What impression do you create with them?
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Have you ever completed an truly objective Customer Satisfaction Survey?
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Do you have regular staff meetings?
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Is staff feedback openly encouraged?
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Are your phones answered on time and in the proper manner?
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Does your company project professionalism at every point?
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Do your staff project the 'Cead mile failte'?
Delivering by listening to you and your staff and producing a Professional ,customer focused Day to Day Management Programme.